Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Shipping & Delivery
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Integrated Exhibits will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Integrated Exhibits be liable for any consequential or damages resulting from any delay in shipment or delivery.
All Integrated Exhibits customers agree not to hold Integrated Exhibits liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Integrated Exhibits's direct control. Integrated Exhibits shipment and delivery dates are calculated based upon estimates provided by our suppliers and recent order history.
Integrated Exhibits will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
- Privacy & Security
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Integrated Exhibits does not sell or share any customer information with third parties.
- Returns & Replacements
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Since each order is unique and has no re-sale value, All Sales Are Final. No refunds or credits are available on orders unless they are canceled before the design process begins. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt all claims MUST be made within 48 hours of receipt of your order. Please contact us by phone or email within 48 hours after your package arrives for a return authorization claim number. If no claim is received, both parties agree that the order has been accepted and Integrated Exhibits has satisfied all terms, conditions and order requirements.
Should your display contain manufacturing errors and/or defects, we will reproduce and ship the exact display delivery terms at no charge. In order to receive a replacement Customer must return 99% of the received product within 10 days (on their own expense) from the time when the ordered product delivery was taken. Shipping charges will not be refunded. Integrated Exhibits reserves the exclusive right to judge what a manufacturing error and defect is. If we verify that we made an error, we will re-produce your order. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. No Exceptions.
- Ordering
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By placing an order with Integrated Exhibits you are bound and agree to our Terms of Sale.
Online pricing and custom quotes are valid for 30 days and are subject to change without notice.
All quotes costs and estimates are considered tentative until we receive a completed order form and payment. Estimates may be revised and the customer will be notified.
Charges for delivery of materials and supplies from the client or client's supplier to Integrated Exhibits are not included in quotations unless specified.
Normal Production time on standard orders is 5 - 8 business days after we receive proof approval. Rush requests are handled according to workload and priced accordingly. This does not include shipping and delivery time.
The customer must examine the completed order and notify us of any discrepancies within 48 hours of receipt of order.
Integrated Exhibits reserves the right to subcontract all or any portion of an order to an outside vendor.
Full payment is due before the order will be released for design and production.
Final invoices will be supplied via email. No hard copy will be sent.
We do not offer cash refunds.
Samples of your product may be used for sales or marketing purposes.
Your name may be included in our newsletter, website and promotional database.
All artwork or designs and images should be provided in CMYK format. Integrated Exhibits is not responsible for any color shift that occurs in conversions from CMYK to RGB color modes.
All artwork, designs and images must be provided in minimum of 100 dpi at full size and 200 dpi at half size. Integrated Exhibits is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
If you have any questions regarding proper sizing, color mode, resolution, bleed and live area, please contact us at 513-281-6004.
- Payment, Pricing & Promotions
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We accept online payments using MasterCard, Visa, American Express, Discover and Pay pal. Full payment including shipping is due before the order will be released to design and production.
